The WhatsApp assistant for property managers

Take back your time. Your guests, never without an answer.

Torcano instantly answers common questions, passes real problems to your team, and turns some requests into revenue — in the guest's language, without changing your tools.

Book my 15-min demo How it works

Everything happens on WhatsApp — your guests install nothing.

Torcanoonline

Hi 👋 we're arriving early — could we get into the property around noon instead of 4pm?14:02

Hello! Happy to help 🌿 I'm checking availability for an early check-in and I'll send you a proposal right here.14:02

There's a water leak under the kitchen sink 😬14:05

Thanks for flagging that. I'm alerting the team right away — someone will get back to you. 🛠️14:05

Live on 60+ properties in France. Torcano talks to real guests every day on behalf of working property managers, in French, English, German, Italian and Spanish.

Not a chatbot

Operational backup, not one more bot.

Torcano answers what's predictable and passes the rest to your team — so they stop forwarding messages and get things done.

How it works

Here's exactly what your team sees.

Connect your property

You enter the property's information (wifi, check-in, parking, house rules). The guest is connected to your WhatsApp number through a unique code.

The guest writes on WhatsApp

They ask their question in their own language. Torcano understands the request and answers it with the right information — instantly, without your team having to step in.

Torcano answers or passes it on

Common question → immediate answer. Real problem (damage, late departure, lost item) → passed to the right person with full context, without needless noise.

What Torcano does

Protect your responsiveness. Grow without hiring.

Instant answers

Wifi, check-in, parking, house rules: an answer in seconds, in the right tone, drawn from your property's information.

Handed off to your team

Damage, late departure, lost item, complaint: spotted and passed to the right person, with the context of the conversation.

Multilingual

Torcano replies in the guest's language — French, English, German, Italian and Spanish — without you having to juggle.

Approval before sending

It answers when it has validated information. Otherwise, it escalates.

Fits your setup

Whether you use a PMS, a channel manager or just a shared calendar, Torcano slots in on top — no tool change. With a connected PMS, it also replies to messages sent from the booking platforms (Airbnb, Booking.com), not just WhatsApp.

Revenue, not just support

Early check-in, late check-out, transfers: some guest requests become additional sales, offered at the right moment.

Designed in the field

Built with working property managers.

Torcano is designed hand in hand with working property managers — where WhatsApp is already the main channel and every minute counts.

Deterministic, not approximate.
Answers built from templates and property data.
Reproducible and observable — not a random text generator.

Pricing

€8 excl. VAT per active property per month.

A property is billed only when it receives at least one guest conversation during the month.

No commitment.

Full terms and additional services: see the Subscribe page.

Book my 15-min demo

Demo

See how Torcano handles your guests.

A 15-minute demo: we'll show you how Torcano replies to your guests and passes real problems to your team — then we talk price.

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FAQ

Frequently asked questions

Is it a chatbot?

No. Torcano replies with prepared answers drawn from your property's information. It answers when it has validated information. Otherwise, it escalates to your team with context.

What languages does it reply in?

Torcano detects the guest's language and replies in it — French, English, German, Italian and Spanish.

Do I need to change my PMS or tools?

No. Torcano works on top of your existing stack. No PMS replacement required.

Does the bot reply to guests on its own?

You stay in control. In « review-first » mode, the operator approves before sending; repetitive questions can be answered automatically, and real problems are always escalated.

How much does it cost?

€8 excl. VAT per active property per month. A property is billed only when it receives at least one guest conversation during the month. No commitment — full terms on the Subscribe page.